If you have questions about this policy, contact us at privacy@opencounsel.ca.
Overview
This Privacy Policy explains how OpenCounsel ("ONX", "we", "us") collects, uses, and shares information when you visit our websites, use our software and services (collectively, the "Services"), or otherwise interact with us. By using the Services, you agree to the practices described here.
Information We Collect
Information you provide
- Account and profile details, such as name, email address, and preferences.
- Content you submit, such as prompts, messages, files, and feedback.
- Billing and transaction details (if you purchase paid features).
- Support requests and communications with us.
Information collected automatically
- Device and usage data, including IP address, browser type, settings, and identifiers.
- Diagnostics and performance data, such as crash reports and logs.
- Cookies and similar technologies to provide, secure, and improve the Services.
Information from third parties
- Service providers that help us with hosting, analytics, payments, and support.
- Partners or platforms you connect to the Services.
How We Use Information
- To provide, maintain, and improve the Services.
- To personalize features and content.
- To communicate with you about updates, security, and support.
- To process payments and prevent fraud.
- To comply with law, enforce terms, and protect our rights and users.
Legal Bases (EEA/UK)
Where applicable, we rely on consent, contract performance, legitimate interests (such as securing and improving the Services), and compliance with legal obligations.
Sharing and Disclosure
We share information with service providers under contract who process it on our behalf and in accordance with this Policy, with affiliates, with your consent, or as required by law (e.g., to comply with legal process or protect safety and rights).
Cookies and Tracking
We use cookies and similar technologies to operate and improve the Services. You can control cookies through your browser settings. Some features may not function properly without certain cookies.
Data Retention
We retain information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, and to resolve disputes.
Security
We implement technical and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Transfers
Information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards for such transfers.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your information, or to object to or restrict certain processing. You may also withdraw consent at any time. To exercise rights, contact us at privacy@opencounsel.ca.
Children
The Services are not directed to children under 13 (or as defined by local law). We do not knowingly collect personal information from children.
Third-Party Links
The Services may contain links to third‑party sites. We are not responsible for their privacy practices. Review those policies for more information.
Changes to this Policy
We may update this Policy from time to time. If we make material changes, we will provide notice (e.g., by posting on the site or via email). Your continued use of the Services after changes take effect constitutes acceptance.
Contact
OpenCounsel • Email: privacy@opencounsel.ca